FREQUENTLY ASKED QUESTIONS

No. We will look after you once you are here but, we leave it up to you to get here. This allows us to concentrate all of our efforts on exceeding your expectations once you arrive.

All of our tours are run on modern, luxury Mercedes 16 seater vehicles which will transport you in comfort and safety. They feature air conditioning, panoramic windows, reclining seats, and fridges.

We love our buses but we still aim to spend as much time off them as possible! All our scheduled tours are designed to include short walks, bathroom stops, refreshment breaks, visits to sights and attractions and photo opportunities. We want you to explore Scotland; not just drive through it!

Our scheduled tours are all 18+, if you’re lucky enough to look under 25 you may to asked to provide proof of age at the distilleries. No matter what the time of year, the weather in Scotland can be “changeable”, to say the least. We suggest that you bring suitable clothing for all conditions, including a waterproof jacket (it has been known to rain in Scotland) and plenty of layers. Shoes suitable for short walks, on rough or uneven terrain, are also suggested. Although all distilleries on Islay accept card payments, we would also recommend bringing cash with you. We would also recommend bringing a camera to snap the fantastic memories you’ll make on tour with us!

Due to the size of the vehicles on our scheduled tours, we ask that you limit your luggage to 1 x small/medium piece per person, along with 1 x small handbag or daypack. Many Edinburgh hotels will allow you to store any luggage you do not wish to take with you on your tour.

It depends on the tour. We welcome children on our private and tailor-made tours but we do not accept children on any of our scheduled departures. As we specialise in whisky tours, all guests must be a minimum of 18 years old. If you are booking a private or tailor-made tour, please inform us of if there are young children travelling in your party.

We have all the legal and relevant insurances as a tour operator. However, it is your responsibility to make sure you have adequate travel insurance. There is a fantastic medical service in Scotland, and this is free to UK residents. However, if you are from outside of the UK, you may need to pay for any medical treatment you receive here. Please ensure that your travel insurance covers you for all eventualities, including medical treatment, medicines, cancellations and repatriation.

We like to make things easy for our travellers so have included the likes of accommodation and distillery entrance fees in our tour price! Unless otherwise stated, our scheduled tours include the following: All transport, including ferries, cars & minibus, all fuel, services of a professional driver/guide, all local taxes, accommodation with breakfast and distillery tours/tastings as listed.

The weather can be unpredictable in Scotland. We suggest that you prepare for all eventualities, even in the summer months. A good resource to check on Scotland’s weather can be found at www.bbc.co.uk/weather.

Our scheduled tours depart from central locations in both Edinburgh and Inverness. To find out more, follow this link.

Different tours start at different times. Please check individual tour details, and booking confirmation, for your particular start time. Also, please note that all guests are asked to be at the pickup point at least 15 minutes prior departure time.

If possible, we will wait as long as we can. However, due to the fact that we have booked time slots at attractions and travel services, we cannot wait for late arrivals. If you are running late, please call us immediately to let us know, and we will see what we can do. However, if you are not at the departure point by the advertised time of departure, we reserve the right to leave, and no refund will be given. Please see terms and conditions for further details.

Yes, some of our partners offer our guests a discount on entry and purchases. Your driver/guide will make any discounts available known to you at each attraction.

All of our scheduled tours are conducted in English. However, many of our guides have conversational skills in other major languages as well. For private and tailor-made tours, foreign language guides can be arranged. Please ask at the time of inquiry or booking.